C3: Handling Scan Failures
This guide will help users create a plan for addressing barcode scanning failures at the point of care.
Benefits
- Ensure continuity of operations in the event of a barcode scanning failure
- Reduce staff frustration.
- Reduce likelihood of repeat scanning failures by identifying and addressing the root cause.
Who Should be Involved:
- Clinical Staff from the area that will be scanning at the point of care
- Supply Chain (purchasing, item master maintenance, and inventory management)
- Information Technology
- Party responsible for the scanners
Topic areas to be included in the Plan:
Role of the Clinical Staff
- Who is responsible for reporting the problem and when
- To whom do they report the problem
- How do they report the problem (e.g., email, phone call)
- What information do they report
- Process for continuing clinical documentation
Role of the Supply Chain Staff
- Who and how is the problem validated (e.g., a damaged label, printing quality of barcode, barcode format, scanner programming, training issue, etc.)
- What actions should be taken to resolve the issue based on the cause of the problem.
- Process for validating the scanners are correctly calibrated
- Process for reporting the problem to the manufacturer and if necessary, the FDA
Examples
Click here to listen to X, Y and Z share the benefits they have received from scanning at the point of care.